Returns & Exchanges
At Decofurn Furniture, we want you to love your home, which is why we offer a straightforward 14-day return policy for items in their original condition and packaging. Whether you have changed your mind or received a defective product, our team is committed to ensuring a seamless resolution.
Initiate Your Request
Contact our customer service team via email or our online portal within 14 days of delivery to request a Return Authorization number.
Prepare the Item
Ensure the furniture is disassembled and placed back in its original packaging with all hardware, instruction manuals, and proof of purchase included.
Schedule Collection
Once approved, our logistics partner will contact you to arrange a convenient time for the collection of the item from your residence.
Quality Inspection & Refund
After the item arrives at our warehouse and passes a quality inspection, your refund or exchange will be processed within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing