Frequently Asked Questions
Everything you need to know about furnishing your home with Decofurn Furniture.
What are your delivery options and timeframes?
We offer nationwide shipping across South Africa. Standard delivery typically takes 3-7 business days for in-stock items. Large furniture pieces are delivered via our specialized two-man handling team to ensure they arrive in perfect condition.
Do you offer assembly services for flat-pack furniture?
Yes, we offer professional assembly services in major metropolitan areas for a small additional fee. You can select this option at checkout, or follow the detailed instructions included in the box for DIY assembly.
What is your return policy?
We offer a 14-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, please contact our support team to arrange a collection. Please note that a collection fee may apply.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Instant EFT, and various buy-now-pay-later options including Mobicred and PayJustNow to make furnishing your home more affordable.
Do your products come with a warranty?
Every piece of furniture from Decofurn comes with a standard 1-year manufacturer's warranty covering structural defects and workmanship. This ensures peace of mind with every purchase.
Can I track my order after it has been placed?
Once your order has been dispatched, you will receive an email and SMS with a tracking link. You can use this to monitor your furniture's journey from our warehouse to your front door.